# User Recovery Guide This public page focuses on safe user actions during delays, downtime, or unclear swap states. Private operator runbooks are not published. ## If The Website Or Bot Is Temporarily Unavailable The EVM escrow contract remains inspectable on Arbiscan. Users can verify the official contract, check transaction hashes, confirm Arbitrum One, keep wallet recovery material private, and contact support with public transaction details. ## Seller Claim Window Once a swap becomes claimable, the seller should claim USDC before the refund window expires. In the current production flow, treat this as about 2 hours unless the app shows a more exact timer. If the seller misses the window, the buyer may become eligible for refund. ## Buyer Refund Path If a swap remains unresolved after the EVM refund window, the buyer may become eligible to refund USDC through the contract rules. The app and bot are designed to show refund availability, and users can also verify state on Arbiscan. ## Direct Contract Access Direct contract interaction is an advanced fallback path. Most users should use the web app or bot when available. [PearlUsdcEscrow on Arbiscan](https://arbiscan.io/address/0xE0651f6E900a2DbB5FEc01e84d5eA082D83576EE#code) Before submitting directly, verify the network, contract address, connected wallet, order hash, and action eligibility. ## Safe Support Checklist Share only public information: transaction hash, order/deal hash, wallet address, approximate time, and screenshots. Never share seed phrases, private keys, wallet passwords, device credentials, or private session material. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.blackpearlmarket.com/operations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.